When to see your Pharmacist

Common ailments

Pharmacies can help with a range of common conditions such as aches and pains, cystitis, colds and skin rashes.

Your pharmacist can give advice and medicines, if appropriate. These medicines won't be on prescription, so you'll have to pay for them. Your pharmacist will also advise you if you need to see your GP.

You don’t need to make an appointment to see a pharmacist and you can talk to them in confidence, even about symptoms that are very personal. Many pharmacies now have a consultation room or area where you can have a conversation in private.

Improving health and wellbeing

Pharmacy teams are increasingly supporting people to improve their health and wellbeing.
Pharmacists and their teams offer healthy lifestyle advice that covers topics such as healthy eating, physical activity, losing weight and stopping smoking, especially if you have diabetes, high blood pressure, heart disease, are a smoker, or are overweight.

Reviewing your medicines

Many pharmacies now offer a special discussion of your medicines called a Medicines Use Review (MUR).
If you regularly collect medicines from your pharmacy, the pharmacist may ask you how you've been getting on with them. If you're having problems, they can offer advice or, if necessary, advise you to see your GP.

You can ask for an MUR, or your pharmacist or GP might recommend one. They take place in a private consultation room in the pharmacy and you don't have to pay.

Always remember to tell your pharmacist if you are:

  • Allergic to any medicines
  • Taking prescribed medicines
  • Taking over-the-counter medicines or vitamin, mineral, or herbal supplements
  • Pregnant or breastfeeding
  • Buying or collecting treatments for someone else

Collecting and delivering prescriptions

Many pharmacies offer a prescription collection and/or delivery service, where it will be collected from your GP and taken to your local pharmacy.

Some pharmacies help by delivering your prescription medicines to your home if you have problems collecting yourself.

You don’t always need to visit your GP for your repeat medicines. Ask your GP to arrange repeat dispensing by your pharmacy.

Flu vaccinations

Many community pharmacies now offer free NHS flu vaccination to adults at risk of flu including pregnant women, people aged 65 and over and people with long-term health conditions.

Anyone in these risk groups is more likely to develop potentially serious complications of flu, such as pneumonia (a lung infection), so it's recommended that they have a flu vaccine every year to protect them.

Safe disposal of old medicines

If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, don't throw it away yourself. Instead, take it to your pharmacy to be disposed of safely. Never throw away medicine in the bin, burn it or flush it down the toilet, as this can harm the environment.

Minor Ailments Service

What is the Minor Ailments Service?

  • This service with allows patients in Ealing to access treatment for various minor ailments from the local pharmacy
  • Rather than book a GP appointment, it may be quicker and easier to visit your local pharmacist
  • You will receive a free consultation with your pharmacist who is a registered Healthcare professional
  • They will then provide you with advice and possibly medication (s) for your condition, if needed
  • If you receive free prescriptions, your treatment will be free
  • If necessary, they will refer you to another Healthcare professional - using this service does not affect your access to other services

Who is the Minor Ailments Service for?

  • Anyone who is registered with a GP practice belonging to Ealing. To provide proof of registration you will need one of the following:
    • Repeat section of a prescription that states the name and address of your GP Practice
    • An NHS card
    • Child health red book with details of patient’s GP
  • The pharmacist will then give you a ‘Minor Ailments Passport’ which is used to record your treatment for up to five visits. You can hold on to this and take into any pharmacy for treatment. When finished, just hand it back to the pharmacist and you can be given another one for further treatments.
  • Some age groups and people with additional conditions may not be able to receive treatment under the scheme - your Pharmacist will discuss this with you and signpost you to an appropriate Healthcare professional

When can I use the Minor Ailments Service?

  • Whenever you are suffering from one of the minor ailments listed below
  • It can only be used for the same minor ailment twice within 1 month - If you need to use the service more frequently for a single condition, you will be asked to make an appointment with your GP
  • You do not need to make an appointment - Simply walk into a participating pharmacy and ask to have a consultation with the pharmacist about your condition

If you pay for your prescriptions, you will not be charged for more than retail cost of the items.

Minor Ailments Service

List of Participating Pharmacies - Ealing CCG Minor Aliments Service

Find your local pharmacy - click here

What conditions does the service cover?

If you are suffering with one of the following conditions, you may be able to receive treatment and advice to the Minor Ailments Service:

  • Athlete's foot
  • Conjuctivitis (bacterial)
  • Constipation
  • Contact Dermatitis
  • Cystitis
  • Diarrhoea
  • Ear Wax
  • Fever
  • Hay Fever
  • Head Lice
  • Indigestion/Heartburn
  • Insect bites and stings
  • Mouth ulcer
  • Aches, pains and sprains
  • Nappy rash
  • Nasal congestion
  • Scabies
  • Sore throat
  • Teething
  • Threadworm
  • Vaginal Thrush
  • Warts/Verrucae

Children's booklet

Click here to download the booklet.